Bridgestone Tyre Centre

Firestone

FAQs: Automotive servicing

Q: Is Bridgestone Select MTA certified?

A: All Bridgestone Select stores are MTA-assured and only use the highest quality filters, parts and oil that meet vehicle manufacturer’s specifications. In the course of repairing or servicing your vehicle we utilise advanced automotive equipment and diagnostic technology, with experienced and fully qualified mechanics.

MTA Assured logo

 

Q: Are bookings required? How do I make a booking?

A: Yes, whilst we always do our best to accommodate urgent repairs, we do appreciate bookings made in advance. Please contact your nearest Bridgestone Select store by clicking here.

Q: How do I find/contact a Bridgestone Select store?

A: We have Bridgestone Select stores nationwide - Auckland, Christchurch, Dunedin, Gisborne, Hamilton, Hastings, Invercargill, Mount Maunganui, Napier, Nelson, New Plymouth, Palmerston North, Rotorua, Tauranga, Wellington, Whakatane, Whangarei - click here for individual store locations. Our nationwide presence means that should you ever require additional assistance (say if you have moved away from your usual town of residence or whilst travelling), you retain your vehicle service history with the assurance of receiving the same quality and service that Bridgestone Select is renowned for.

Q: How long does it take to service my vehicle?

A: Most automotive services are completed in approximately 2-3 hours. However if there are any faults identified or additional parts required, then this may take a little longer. We appreciate and usually ask customers to leave their vehicles with us for the day and we will call to advise when the vehicle is ready for collection.

Q: What is included in my automotive service package?

A: At Bridgestone Select, we provide a number of automotive service options to suit your budget and your vehicle’s needs - to view the details of each package, please click here. Your safety is of paramount importance to us - put yourself in safe hands with our certified & experienced mechanics. 

Q: What are the extra charges?

A: Our automotive service pricing is based on a standard four-cylinder petrol vehicle. In some cases, depending on the vehicle type, additional charges may apply for non-standard or additional parts and additional labour. For selected vehicles, this can include oil, oil filter and spark plugs. In order to guarantee workmanship, all parts and oils must be supplied by Bridgestone Select. To confirm if any extra charges are applicable to your vehicle and to obtain an accurate cost, we will need your vehicle's registration number so we are able to confirm the details and requirements for your vehicle's make/model.

Q: What oil is included in the service? Are there any extra charges for oil?

Standard oil that we use is Mobil 10w40 semi-synthetic up to 5 litres. If the vehicle uses more than 5 litres, then the cost for the additional oil will be required.

Also, if fully-synthetic engine oil is required, this would be an extra charge. Please discuss this with the store for your vehicle manufacturer's specific oil. Non-standard oil is when a manufacturer specifies the correct viscosity or a specific oil type; there are three options: mineral, semi-synthetic and fully-synthetic. It is crucial that we use the correct grade and viscosity as this prevents engine damage. So we are able to determine the correct type and provide you an accurate cost, we require the vehicle's registration number to confirm the requirements for your vehicle's make/model.

Q: I need a service but also require vehicle repairs and a WoF, can Bridgestone Select do it all?

A: Absolutely, Bridgestone Select is your one-stop tyre & automotive service/repair store; in addition to tyres, wheel alignments & tyre-related services, we also carry out Warrant of Fitness inspections and full mechanical repairs by qualified & experienced mechanics.

Q: Is there a courtesy car available?

A: Some stores have courtesy cars available, but the vehicles are usually quite busy. Please enquire about their availability from your nearest Bridgestone Select outlet.